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What is the difference between a Quick Action and a Global Action?

Both are buttons that let users do something in one click, but they live at different levels.

A Quick Action is bound to a specific object — an "Update Status" action on Case, a "Log a Call" action on Opportunity. It can be a Create-a-Record, Update-a-Record, Log-a-Call, Send-Email, or Custom (Visualforce/LWC) action. It appears on that object's record pages and respects that object's record types and field-level security.

A Global Action isn't tied to one object. It appears in the global header (the "+" button in the utility bar) and lets a user create a record from anywhere — typically a quick "New Task", "New Event", or "Log a Call" without navigating to the parent record first. Global actions can pre-populate fields via URL parameters or via the Action's predefined values.

In Lightning Experience, Global Actions appear in the Global Publisher Layout, while Object-Specific Actions appear in either the page layout's Mobile and Lightning Actions section or via the Highlights Panel. Both types are configured in Setup -> Object Manager (object-specific) or Setup -> Global Actions (global).

Why this answer works

Tests whether the candidate has built actions in production. Anyone confused about where each type appears probably hasn't shipped one. The Global Publisher Layout reference is a strong signal because it's a less obvious detail.

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