W2C
Web-to-Case
A Salesforce feature that automatically creates Case records from data submitted through a web form, enabling customers to submit support requests through a website.
Example use case
A company adds a Web-to-Case form to their support page so customers can submit issues that automatically create Case records assigned to the support queue.
Read the full dictionary entry
Web-to-Case has worked examples, deep-dive context, related terms, and a quiz.