CSAT
Customer Satisfaction Score
A metric that measures how satisfied customers are with a company's products, services, or interactions. Salesforce Surveys and Service Cloud can be used to collect and track CSAT scores.
Example use case
After closing a support case, an automated survey collects a CSAT score which is stored on the Case record and reported in a Service Cloud dashboard.
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Customer Satisfaction Score has worked examples, deep-dive context, related terms, and a quiz.