Workflow Queue is the older name for Time-Based Workflow Queue and Outbound Messaging Delivery Status — the in-flight queues for legacy Workflow Rules. Most admins know this as Setup → Monitor Workflow Services. Same concept, sometimes shown under different breadcrumbs.
- Open Setup → Monitor Workflow Services (or Workflow Queue)
Setup gear → Quick Find: Workflow → Monitor Workflow Services.
- Review Time-Based Workflow Queue
Pending Time Triggers waiting to fire. Each row: Rule, Record, Scheduled Date.
- For stuck or unwanted entries: select and Delete
Removes from queue. Doesn't fire actions; just cancels.
- Review Outbound Messaging Delivery Status
Pending and recently-failed Outbound Messages.
- Retry failed messages
Select rows → Retry.
- For systemic issues: investigate the underlying rule or endpoint
Many failures point to one rule misconfigured or one endpoint down. Fix the source.
Key options
Time-Based Workflow Queueremember
Time-Dependent Workflow Actions waiting.
Outbound Messaging Delivery Statusremember
Failed and pending Outbound Messages.
Bulk select / Delete / Retryremember
For batch operations.
Gotchas
- Workflow Queue is a legacy concept. Modern Flow's Wait elements and scheduled paths use a different mechanism — Setup → Paused and Failed Flow Interviews.
- Editing the parent record after a Time Trigger queues may move or remove the queue entry. Salesforce recalculates trigger time on field updates that affect the formula.
- Outbound Messages retry on a backoff schedule. If you keep retrying a perma-failing endpoint, Salesforce eventually drops the message — investigate the endpoint, don't blindly retry.